This policy explains how Axiodoc collects, uses, and protects personal data when you visit our website, enquire about our services, or use our client portal. Axiodoc is a document-processing service operated from the United Kingdom. For any data-protection matter, contact [email protected].
Information we collect
- Enquiry details — when you contact us, the name, company, work email, and message you provide.
- Account details — for client-portal users, your email address, authentication details, and usage records (pages processed, credit balance, activity).
- Technical data — basic, privacy-preserving request information needed to serve and secure the website.
- Client documents — files a client provides for processing. These are handled as a processor on the client's behalf and are addressed separately in our Data Processing & Security statement.
How we use it
- To respond to enquiries and prepare quotes.
- To provide, operate, and secure the client portal and processing services.
- To handle billing and send service-related communications.
- To meet legal and accounting obligations.
We do not sell personal data, and we do not use client data to train machine-learning models.
Legal bases (UK GDPR)
We rely on performance of a contract (to deliver services you request), legitimate interests (to run and improve our business and respond to enquiries, balanced against your rights), consent where required, and legal obligation where the law requires us to retain records.
Sharing and sub-processors
We share personal data only with service providers who help us operate — for example reputable cloud infrastructure and processing providers — under contracts that require appropriate security and confidentiality. A current list of sub-processors is available to clients on request under a data-processing agreement. We may also disclose data where required by law.
Retention
We keep enquiry details only as long as needed to respond and for a reasonable follow-up period. Account and billing records are kept for the life of the relationship and as required by law. Client documents are retained only as long as needed to deliver the agreed work and are deleted on completion or on request.
International transfers
Where personal data is processed outside the UK or EEA, we put appropriate safeguards in place (such as UK/EU-approved transfer mechanisms).
Your rights
Subject to UK GDPR, you may request access to, correction of, or erasure of your personal data; object to or restrict processing; and request portability. To exercise any right, contact [email protected]. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Cookies
The website uses only essential cookies needed for it to function and to keep it secure. We do not use advertising or cross-site tracking cookies.
Changes
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
Contact
Questions about this policy or your data: [email protected].